AI Support
Support that answers from your own documents
Pwoli answers staff and customer questions from your own documents, FAQs and procedures, and shows the source of every answer.
What you actually see
A support workspace with chat, knowledge, tickets and logins in one place. One assistant per business.
- Chat tab for staff and customer questions, answered from your uploaded material
- Knowledge tab holding the documents, FAQs and procedures you have uploaded
- Tickets tab for the questions the assistant passed to a person, with the source attached
What’s covered
Your knowledge only
Answers come from the material you uploaded to Pwoli, and nothing else is in scope. When a customer or a staff member asks a question, the assistant works from your own documents, FAQs and procedures, so responses stay on your own process.
Source with every answer
Each reply points back to the document or FAQ it used. Staff can verify the answer without leaving the screen.
Support chat on your site
The same assistant runs as a support chat on your website, so customers get answers in the same place they ask.
Inside your dashboard
Your team uses the assistant in the Pwoli dashboard, alongside the rest of the platform, without a second system to log into.
Escalation to a person
If the question falls outside your material, the assistant opens a support ticket and hands it to a human owner.
Update by upload
When a procedure changes, you upload the new file. No retraining, no tuning, no rebuild of the assistant.
Three steps to a working assistant
Upload your knowledge
You add the documents, FAQs and procedure files you already use. They go into the knowledge manager in Pwoli.
Ask a question
The assistant answers from that material alone. Each answer carries the source it came from, so you can check it.
Escalate to a person
When it cannot answer, the assistant raises a support ticket for your team to work through.
Built by the same Auckland engineering team that designs PCBs, embedded firmware and test-and-tag programmes. The same discipline — measure, build, verify — goes into every Pwoli setup.
Set up for how your industry works
We configure the assistant around the documents your business already relies on, and keep it separate for every client we run.
Questions we get asked
Where do the answers come from?
Only from the documents, FAQs and procedures you upload to the knowledge manager in Pwoli. Every answer shows the source it was drawn from.
What happens when the assistant cannot answer?
It raises a support ticket for a person on your team. Your customers and staff are never left with a guess.
Do we retrain it when a process changes?
No. You upload the new file and the assistant works from it. Knowledge updates are file uploads, not model work.
Put your own knowledge to work
Send us your documents and we will set up the assistant in Pwoli for your business.