Trust Technical Services Limited (TTS NZ) · NZBN 9429053014481 · Effective 29 September 2026 · Contact: support@ttsnz.info
Terms of Service · Acceptable Use Policy · Data Processing Agreement · Privacy Policy
Terms of Service
1. Definitions & Acceptance
1.1. "Provider", "we", "us" and "our" means Trust Technical Services Limited, trading as TTS NZ, NZBN 9429053014481, a New Zealand company with its registered address at 20 Roslyn Farm Street, Ramarama, Drury 2579, New Zealand. Email: support@ttsnz.info.
1.2. "Platform" or "Pwoli" means the SaaS product (pwoli.ai; dashboard also at ttsnzai.tech) that provides AI receptionist, AI phone answering, CRM, SMS, email marketing, social media posting, website/booking widgets, calendar and appointment reminders, and bookkeeping tools.
1.3. "Customer", "you", "your" means the business entity ("Business") on whose behalf the Platform is registered, together with the natural person who registers. The person registering must be at least 18 years old and warrants that they have authority to bind the Business. If they do not have that authority, they are personally bound by these Terms.
1.4. "Business" means the legal entity you represent when you sign up for the Platform.
1.5. "Subscription" means the monthly paid access to the Platform described in Section 10.
1.6. "Sub‑processors" means the third‑party services we engage to operate the Platform, currently Stripe, Twilio, Telnyx, Retell AI, Resend, Amazon SES, Google (Calendar/OAuth/Maps), Meta (Facebook/Instagram), AI language‑model providers, Hostinger, and Cloudflare. We may change Sub‑processors in accordance with our Data Processing Addendum.
1.7. "Effective Date" means the date you first accept these Terms.
1.8. "Customer Data" means all content, contact lists, personal information, recordings, messages and other data you or your end users submit to, or generate through, the Platform.
1.9. Electronic acceptance. You accept these Terms by ticking the acceptance box and clicking "Sign Up", "Accept" or "Subscribe", or by using the Platform. You agree that this electronic acceptance forms a binding contract under the Contract and Commercial Law Act 2017 (NZ) Part 4, the Electronic Transactions Act 1999 (Cth) and equivalent laws (including the US E‑SIGN Act), and that no handwritten signature is required. We record the date, time and version of the Terms you accepted. If you do not accept, you must not use the Platform.
1.10. Business use only. The Platform is supplied only to businesses, for business purposes. It is not offered to consumers. By accepting, you confirm you are acquiring it in trade.
2. Platform‑Only Role
2.1. The Platform is a software tool. We configure and operate the AI features on your instructions, but we do not review or approve, in advance, the individual content, messages, calls, posts or AI conversations generated through your account, and you remain responsible for them as set out in these Terms. We are not the sender, caller, publisher or agent of that content.
2.2. You decide who is contacted, what is said, when, and on what legal basis. You configure the AI's prompts, knowledge, scripts and settings. We do not act as your adviser or representative to any third party.
2.3. We have no obligation to monitor use of the Platform, but we may do so (see Section 9).
3. Customer Sole Responsibility
3.1. As between you and us, you are solely responsible for all Customer Data and all content you place in or publish through the Platform, including text, images, audio, video, website widgets, booking pages and AI‑generated replies.
3.2. As between you and us, you are solely responsible for every phone call, SMS, email, social media post and other communication made through the Platform on your behalf (including by the AI), for reviewing them, and for their legal consequences.
3.3. You are responsible for the acts and omissions of your staff, users and anyone who accesses the Platform using your account, as if they were your own.
4. AI Output Disclaimer
4.1. AI responses are generated automatically and may be inaccurate, incomplete, out of date, inappropriate or not legally compliant, including as to prices, availability, bookings and policies. We do not guarantee the accuracy, completeness or legal compliance of any AI output.
4.2. AI output is not professional (including legal, financial, tax, accounting, medical or other regulated) advice. Bookkeeping features are record‑keeping and record‑organising aids only, not tax, GST or accounting advice; you remain responsible for your tax filings and accounts.
4.3. You must review AI‑drafted emails, SMS and social media posts before they are sent or published, and monitor AI receptionist transcripts on a regular basis. You are responsible for checking AI output before relying on it.
4.4. You must not use the Platform to make, and the Platform must not be configured to make, any decision that has a legal or similarly significant effect on an individual (for example accepting or declining a booking on grounds that affect their rights, or a credit, employment or eligibility decision) without meaningful human review of that decision. Where a law gives an individual a right to notice of, an explanation for, an objection to, or an appeal against an automated decision (including EU GDPR Article 22 and applicable US state automated‑decision‑technology rules such as under the CCPA), you are responsible for providing it.
4.5. We may change the AI models or vendors used to provide the Platform, and AI behaviour and output may change as a result.
5. AI Disclosure & Recording Consent
5.1. You are the deployer of the AI features you configure and use through the Platform, and you are responsible for AI disclosure, call‑recording consent, and calling consent in every jurisdiction where your callers or message recipients are located, including (without limitation): the EU AI Act (Article 50 transparency obligations), California Bus. & Prof. Code §17941, the Utah AI Policy Act, and Colorado SB 24‑205; all‑party recording‑consent laws (for example California Penal Code §632, and the equivalent laws of Florida, Washington, Illinois, Pennsylvania and Massachusetts, and Australian state surveillance‑devices legislation); and consent requirements for AI‑generated or artificial‑voice calls under the US TCPA.
5.2. The Platform's default greeting states that the caller or recipient is dealing with an AI and that the call may be recorded. You must not disable, shorten or otherwise alter that default greeting in a way that would breach the law of the caller's or recipient's location. The default greeting is provided as a convenience only; it is not legal advice and is not a guarantee that your use of the Platform complies with the law of every jurisdiction you contact.
5.3. You must tell callers and message recipients that they are dealing with an AI where the law requires it, and you are responsible for checking AI output before relying on it.
6. Customer Legal Compliance
6.1. You must comply with all applicable laws, regulations and industry codes in every jurisdiction where you operate or where the people you contact are located, including:
‑ anti‑spam, telemarketing and do‑not‑call laws (for example the Unsolicited Electronic Messages Act 2007 (NZ), Spam Act 2003 and Do Not Call Register Act 2006 (Cth), the US TCPA and CAN‑SPAM Act, UK PECR, EU ePrivacy rules and Canada's CASL);
‑ privacy and data‑protection laws, including consent and notice requirements for recording calls;
‑ consumer protection, advertising and fair‑trading rules;
‑ any licensing or registration requirements for your industry.
6.2. Failure to comply is a material breach of these Terms.
7. Contact Consent
7.1. You warrant that, before any contact is made through the Platform, you have obtained and kept records of all consents, notices and lawful bases required by law from every individual whose contact details you upload, message or call, including consent for phone calls, SMS, email, call recording and AI‑generated or artificial‑voice outreach under laws such as the Unsolicited Electronic Messages Act 2007 (NZ), the Spam Act 2003 (Cth), Canada's CASL, the UK PECR, and prior express (written) consent under the US TCPA for AI or artificial‑voice calls and texts, and that you will honour opt‑outs promptly.
7.2. You must give us copies of those consent records within five (5) business days if we ask, including when a regulator, carrier or Sub‑processor asks us.
7.3. Outbound AI calls. Outbound AI or artificial‑voice calling is not currently available on the Platform. If we make it available, you may use it only with the prior express consent required by law (including prior express written consent for telemarketing under 47 U.S.C. §227 and the FCC's February 2024 declaratory ruling that AI‑generated voices are "artificial" for TCPA purposes), after scrubbing all applicable do‑not‑call registers, and only within the calling hours permitted by law. We may require you to provide evidence of consent before enabling outbound AI calling for your account.
8. Acceptable Use
8.1. You must use the Platform in accordance with our Acceptable Use Policy (published at pwoli.ai/terms). Prohibited activities include illegal content, harassment, fraud, spam, impersonation, and any activity that threatens the security or integrity of the Platform or our Sub‑processor accounts.
9. Right to Remove Content / Block Messages
9.1. We may remove, block or disable any content, message, call, number or AI interaction that we reasonably believe breaches these Terms, the Acceptable Use Policy or applicable law, or that a carrier, Sub‑processor, regulator or law‑enforcement authority requires us to block. Where reasonably practicable and lawful, we will tell you what was blocked and why, promptly after doing so.
9.2. We respond to notices of alleged copyright, trademark and impersonation infringement in accordance with Section 10 of the Acceptable Use Policy, and may terminate the accounts of repeat infringers in appropriate circumstances.
10. Fees, Auto‑Renewal & Payment
10.1. Automatic renewal disclosure. Your Subscription is a continuing monthly subscription. It renews automatically every month and your saved payment method will be charged the then‑current monthly fee shown on your plan (plus taxes) at the start of each billing period, until you cancel. The price, billing date and this renewal term are shown to you before you subscribe, and we send you an email confirmation of these terms and how to cancel after you subscribe.
10.2. How to cancel. You can cancel at any time online, in one step, in Settings > Manage subscription (Stripe Customer Portal), or by emailing support@ttsnz.info. Cancellation takes effect at the end of the current paid billing period, and you will not be charged again. You keep access until that period ends.
10.3. All fees are exclusive of GST, VAT, sales tax or other applicable taxes, which will be added to your invoice. You must pay any withholding tax so that we receive the full amount invoiced.
10.4. Fees are non‑refundable for any partial billing period, except as required by law or as set out in Sections 14.2, 20.3 and 26.1.
10.5. You authorise us (through Stripe) to charge your payment method for all fees and usage charges when due.
11. Non‑Payment
11.1. If a payment fails, we will notify you by email and Stripe will retry the charge. If the payment is still unpaid seven (7) days after that notice, we may suspend your access until it is paid.
11.2. If the payment remains overdue for fourteen (14) days after that notice, we may terminate your Subscription by email notice.
11.3. After termination for non‑payment, you may export your Customer Data for thirty (30) days (see Section 15.3); after that we may delete it, unless the law requires us to keep it.
11.4. All outstanding amounts, including reasonable collection costs, remain payable. Suspension does not stop fees accruing for the current billing period.
12. Usage & Third‑Party Costs
12.1. You must pay all usage charges for your use of the Platform (for example SMS fees, phone numbers and minutes, and AI‑model usage), at the rates shown in the dashboard or on our pricing page.
12.2. We may change Subscription fees or usage rates by giving at least thirty (30) days' notice by email and in the dashboard. The new price applies from your first billing period after the notice ends. If you do not agree, you may cancel before it takes effect without penalty. Where a Sub‑processor increases its charges to us with less notice, we may pass that increase through on the same notice we received, and you may cancel immediately.
13. Third‑Party Services
13.1. The Platform relies on services provided by Stripe, Twilio, Telnyx, Retell AI, Google, Meta, Resend, Amazon SES, Hostinger, Cloudflare and others. Outages, suspensions, policy changes or other issues with these services are beyond our control and are not a breach of these Terms by us.
13.2. Your use of those services is also governed by their terms, which you agree to comply with. If a third party suspends, rejects or restricts your numbers, sender identities, pages or accounts, that is not our responsibility.
13.3. We may change, replace or stop using any third‑party service, or change features that depend on it, if the third party changes or withdraws it.
14. No Uptime Guarantee / As‑Is
14.1. To the maximum extent permitted by law, the Platform is provided "as is" and "as available". We give no warranty or guarantee of uptime, availability, performance, delivery of any message or call, or error‑free operation, and no service credits apply.
14.2. We may change, improve or remove features of the Platform. If we remove a feature that is material to your use, you may cancel and we will refund any fees prepaid for the period after cancellation.
15. Data & Backups
15.1. You are responsible for keeping your own copies of any data you consider important.
15.2. We perform routine backups but do not guarantee data recovery and, to the maximum extent permitted by law, are not liable for any loss or corruption of data.
15.3. You may export your Customer Data using the Platform's export tools at any time during your Subscription and for thirty (30) days after it ends. After that period we may permanently delete it, except where the law requires us to keep it.
16. Privacy Roles
16.1. You are the data controller (or "agency" under the Privacy Act 2020 (NZ)) of all personal information in Customer Data. We process it only on your behalf and on your instructions, as your processor.
16.2. Our Data Processing Addendum and Privacy Policy are incorporated into these Terms and govern how we handle personal data.
16.3. We may use aggregated, de‑identified data derived from use of the Platform to operate, secure and improve the Platform, provided it does not identify you or any individual.
16.4. EU AI Act. For the purposes of the EU AI Act, you are the deployer of the AI features you configure and use. You will not use the Platform for any practice prohibited by Article 5 of that Act, or for any high‑risk use listed in Annex III, without our prior written agreement.
17. Disclaimer of Warranties
17.1. You acquire the Platform for the purposes of a business. To the maximum extent permitted by law: (a) the Consumer Guarantees Act 1993 (NZ) does not apply, as permitted by section 43 of that Act; (b) sections 9, 12A and 13 of the Fair Trading Act 1986 (NZ) do not apply, as permitted by section 5D of that Act; and (c) all other warranties, conditions and guarantees, whether express or implied by statute, custom or otherwise, are excluded. You agree it is fair and reasonable that the parties are bound by this clause.
17.2. Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term implied or imposed by law, that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law ("Non‑Excludable Rights").
17.3. Where our liability for breach of a Non‑Excludable Right can lawfully be limited, it is limited, at our option, to supplying the services again or paying the cost of having them supplied again.
18. Limitation of Liability
18.1. To the maximum extent permitted by law, we are not liable for any indirect, consequential, special, incidental, punitive or exemplary loss or damage, or for any loss of profit, revenue, data, goodwill, business opportunity or use, however arising (including in negligence), even if we were told it was possible.
18.2. To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to these Terms or the Platform, however arising (including in negligence), is limited to the greater of (a) the fees you paid to us in the three (3) months before the event giving rise to the first claim and (b) NZD 100.
18.3. We are not liable for any loss to the extent caused or contributed to by you, your Customer Data, your instructions or AI configuration, your breach of these Terms or of law, or any third‑party service.
18.4. Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud or wilful misconduct.
18.5. You agree the limits in this Section are reasonable, reflect the low price of the Platform and the allocation of risk in these Terms, and that we would not supply the Platform at that price without them.
19. Indemnity by Customer
19.1. You indemnify us and our officers, directors, employees and agents against all claims, losses, damages, liabilities, fines, penalties, costs and expenses (including reasonable legal fees) to the extent arising out of:
‑ your Customer Data, contacts, or communications (including calls, messages and posts made by the AI on your behalf), including any claim that Customer Content infringes a third party's intellectual property, privacy or personality rights;
‑ your breach of these Terms, applicable law, or third‑party rights;
‑ any regulatory investigation, fine or penalty relating to your use of the Platform;
‑ your failure to give the AI disclosure required by Section 5, or to obtain the call‑recording, calling or messaging consent required by Sections 5, 6 or 7;
‑ any claim under the US TCPA, state wiretap or recording laws, or anti‑spam laws (or their equivalents in other jurisdictions), arising from your use of the Platform;
‑ any decision or action you take in reliance on AI output; and
‑ any claim that AI output generated from your prompts, instructions, data or configuration infringes a third‑party right.
19.2. Your indemnity is reduced to the extent the loss was caused by our own breach of these Terms, negligence or wilful misconduct. We will notify you promptly of any claim and let you conduct its defence at your cost, but you must not settle any claim that admits fault by us without our written consent.
20. Suspension & Termination
20.1. By us for cause. We may suspend or terminate your access immediately, by notice, if: (a) you materially breach these Terms or the Acceptable Use Policy (and, where the breach can be fixed, you do not fix it within seven (7) days of our notice); (b) your use creates a real risk of legal liability, harm to others, or loss of our carrier or Sub‑processor accounts, or generates repeated complaints or abuse reports; (c) a regulator, carrier, Sub‑processor or law‑enforcement authority requires it; or (d) you become insolvent. Where lawful and practicable we will tell you the reason. We may lift a suspension once the reason is resolved.
20.2. By you. You may cancel at any time under Section 10.2.
20.3. By us for convenience. We may terminate your Subscription for any reason on at least thirty (30) days' notice. If we do, we will refund any fees prepaid for the period after termination.
20.4. Effect. On termination your licence ends, all unpaid fees become due, and Section 15.3 applies to your data.
21. Account Security
21.1. You are responsible for keeping your login credentials confidential and, to the maximum extent permitted by law, for all activity under your account, except to the extent caused by our breach of our security obligations.
21.2. You must notify us promptly of any suspected unauthorised use.
22. Intellectual Property
22.1. We (and our licensors) retain all right, title and interest in the Platform, its software, design, trademarks and related IP.
22.2. We grant you a limited, non‑exclusive, non‑transferable, non‑sublicensable right to use the Platform solely for your internal business purposes while your Subscription is active.
22.3. Except as expressly permitted by these Terms or by law that cannot be excluded, you may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, or create derivative works of the Platform, or use it to build a competing product, or use our name or trademarks without our prior written consent.
22.4. Customer Content licence. You retain ownership of your Customer Data and all other content you place in or generate through the Platform (together, "Customer Content"). You grant us and our Sub‑processors a worldwide, non‑exclusive, royalty‑free licence to host, store, copy, transmit, process and adapt (for formatting and technical delivery) Customer Content, and to display, perform and publish it to the social media, email, SMS, voice and website channels you connect to the Platform, solely as needed to provide the Platform and comply with law. This licence ends when Customer Content is deleted, except for copies kept in backups, logs, or as required by law. You warrant that you own or have all rights necessary to grant this licence, and that Customer Content does not infringe any third party's rights.
22.5. AI Output ownership. To the extent permitted by law, we assign to you any right, title and interest we may have in AI Output generated through your account. AI Output forms part of your Customer Content for the purposes of these Terms. AI Output may not be protectable by copyright or other intellectual property law, and similar or identical output may be generated for other customers using similar prompts or configurations.
22.6. No warranty on AI Output. We do not warrant that AI Output is original, unique, or free from third‑party rights (including personality rights). You must review AI Output before using, publishing or relying on it.
22.7. The licence in Section 22.2 terminates automatically when your Subscription ends.
23. Feedback
23.1. Any suggestions, ideas or feedback you give us about the Platform ("Feedback") are voluntary.
23.2. You grant us a perpetual, irrevocable, royalty‑free, worldwide, transferable, sublicensable licence to use, copy, modify, create derivative works from, and commercialise Feedback for any purpose, without compensation or attribution. Feedback is not your Confidential Information. To the extent permitted by law, you waive any moral rights in Feedback.
24. Confidentiality
24.1. Each party will keep confidential all non‑public information disclosed by the other that is marked or identified as confidential, or that a reasonable person would understand is confidential, and use it only for purposes of these Terms, except as required by law or to enforce these Terms.
24.2. These obligations survive termination for two (2) years, and indefinitely for trade secrets and personal information.
25. Force Majeure
25.1. Neither party is liable for failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, pandemic, war, terrorism, labour disputes, internet or telecommunications failures, cyber‑attacks, or failures or actions of Sub‑processors or carriers.
25.2. The affected party must notify the other as soon as reasonably possible and may suspend performance until the event ends. If the event prevents use of the Platform for more than thirty (30) days, either party may terminate by notice.
26. Changes to Terms, Disputes & General Provisions
26.1. Changes. We may change these Terms only where reasonably necessary to protect our legitimate business interests — for example, to reflect changes in law, regulator or Sub‑processor requirements, security, or the features and pricing of the Platform. We will give at least thirty (30) days' notice by email and in the dashboard (or shorter notice where a change is required by law or a Sub‑processor on shorter notice). If you do not agree, you may cancel before the change takes effect without penalty and, if you cancel for that reason, we will refund any fees prepaid for the period after the change. Continuing to use the Platform after the change takes effect is acceptance of it. Changes do not apply to disputes that arose before the change.
26.2. Governing law & jurisdiction. These Terms are governed by the laws of New Zealand. Each party submits to the exclusive jurisdiction of the courts of New Zealand sitting in Auckland, except that either party may seek urgent injunctive relief in any court, and nothing in this clause removes a mandatory right you have to bring a claim in another forum.
26.3. Individual claims. To the maximum extent permitted by law, each party may bring claims against the other only in its individual capacity and not as a plaintiff or class member in any class, collective or representative proceeding, and there is no jury trial for any dispute.
26.4. Limitation period. To the maximum extent permitted by law, any claim against us must be commenced within two (2) years after you became aware (or ought reasonably to have become aware) of the facts giving rise to it.
26.5. Order of precedence. If documents conflict, this order applies (highest first): (a) any signed order form or written agreement signed by both parties that expressly overrides these Terms; (b) the Data Processing Addendum (for personal‑data matters only); (c) these Terms; (d) the Acceptable Use Policy; (e) the Privacy Policy; (f) plan descriptions and documentation.
26.6. Entire agreement. These Terms and the documents referred to in Section 26.5 are the entire agreement between you and us about the Platform and replace any earlier understanding. You have not relied on any statement not set out in them, and to the maximum extent permitted by law section 35 of the Contract and Commercial Law Act 2017 (NZ) applies accordingly.
26.7. Severability. If any provision (or part) is invalid, unenforceable or unfair under any law, it is read down to the extent needed to make it valid, or if that is not possible severed, in that jurisdiction only, and the remaining provisions continue in full force.
26.8. Assignment. You may not assign or transfer your rights or obligations without our prior written consent (not to be unreasonably withheld). We may assign or novate these Terms, in whole or part, to a related company or to a successor to all or part of our business or assets, by notice to you; you consent to that novation. We may subcontract our obligations.
26.9. Survival. Sections 3, 4, 5, 6, 7, 10.3–10.5, 11.3–11.4, 12.1, 15, 16, 17, 18, 19, 20.4, 22 (other than 22.2), 23, 24, 26 and any other provision that by its nature should survive, survive termination or expiry.
26.10. No waiver. A failure or delay in exercising a right is not a waiver of it.
26.11. Relationship. The parties are independent contractors. No partnership, agency, employment or joint venture is created.
26.12. No third‑party rights. Except for the persons indemnified under Section 19 (who may enforce it under Part 2, Subpart 1 of the Contract and Commercial Law Act 2017 (NZ)), no one other than you and us has any right to enforce these Terms.
26.13. Notices. Notices must be in writing and sent by email to support@ttsnz.info (for us) or to the email address in your account (for you), or through the dashboard. Email notice is received when sent, unless the sender receives a delivery‑failure message.
Effective Date: the date these Terms are published at pwoli.ai/terms. For existing customers, the date 30 days after we notify you of them.