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Here’s the updated version with all instances of `privacy@ttsnz.info` changed to `support@ttsnz.info` and optimized for your dark theme: “`htmlPrivacy Policy & Terms of Service
Trust Technical Services Limited (TTS NZ) • NZBN: 9429053014481
📋 Quick Navigation
Privacy Policy
- 1. Introduction & Scope
- 2. Legal Compliance
- 3. Information Collection
- 4. Cookie Policy
- 5. Data Storage & Security
- 6. Your Rights
- 7. Third-Party Services
- 8. Contact Information
Terms of Service
Privacy Policy
Your Privacy Matters – At Trust Technical Services Limited (TTS NZ), we’re committed to protecting your personal information in compliance with New Zealand’s Privacy Act 2020 and GDPR for international visitors.
1. Introduction & Scope
This Privacy Policy explains how Trust Technical Services Limited (trading as TTS NZ, NZBN: 9429053014481) collects, uses, and protects your personal information through our website https://ttsnz.info and technical services.
Registered Office: Salas, 20 Roslyn Farm Street, Ramarama, Drury, 2579, New Zealand
Contact: support@ttsnz.info
2. Legal Compliance
2.1 New Zealand Privacy Act 2020
We comply with all 13 Information Privacy Principles (IPPs) including:
- Purpose of collection (IPP 1)
- Source of information (IPP 2)
- Collection from subject (IPP 3)
- Manner of collection (IPP 4)
- Storage and security (IPP 5)
- Access to personal information (IPP 6)
2.2 GDPR Compliance
For EU residents, we provide:
- Lawful basis for processing (Article 6)
- Data subject rights (Articles 12-23)
- 72-hour breach notification
- Right to erasure (“right to be forgotten”)
3. Information Collection
3.1 Personal Information We Collect
Directly From You:
- Contact details (name, email, phone, company)
- Business information (NZBN, address, requirements)
- Technical data (system specs, network details)
- Payment information (invoicing details)
Automatically Collected:
- Website usage (IP address, browser, pages visited)
- Device information (OS, screen resolution)
- Location data (approximate via IP)
3.2 Sensitive Information
We do not collect sensitive information (health data, biometrics, etc.) unless explicitly required for service delivery with your consent.
4. Cookie Policy
We use cookies to enhance your experience while complying with privacy laws.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Website functionality | Session to 30 days |
| Analytics | Performance tracking | Up to 2 years |
| Preferences | Remember settings | Up to 1 year |
Manage cookies through your browser settings or our Cookie Consent Manager (available in website footer).
5. Data Storage & Security
5.1 Storage Practices
- Primary storage: Secure NZ-based servers
- Backups: Encrypted cloud storage
- Retention: Only as long as necessary
- Deletion: Secure erasure within 30 days of request
5.2 Security Measures
- TLS 1.3 encryption for data in transit
- AES-256 encryption for data at rest
- Multi-factor authentication
- Regular security audits
- Staff privacy training
5.3 Breach Notification
We will notify affected parties within 72 hours of discovering any data breach, as required by NZ law and GDPR.
6. Your Rights & Data Access
6.1 NZ Privacy Rights
- Access your personal information
- Request corrections
- Request deletion (where applicable)
- Complain to Privacy Commissioner
6.2 GDPR Rights (EU residents)
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to data portability
Exercise Your Rights:
Contact our support team at support@ttsnz.info
Response within 20 working days (NZ) or 30 days (GDPR)
7. Third-Party Services
We use reputable third-party processors that comply with privacy laws:
| Provider | Purpose | Location |
|---|---|---|
| Google Analytics | Website analytics | USA (Privacy Shield) |
| Xero | Accounting | New Zealand |
| Microsoft 365 | Email/document management | NZ/AU data centers |
8. Contact Information
Support Contact:
Trust Technical Services Limited
20 Roslyn Farm Street, Ramarama, Drury 2579
Email: support@ttsnz.info
Office Hours: Mon-Fri 9:00 AM – 5:00 PM NZST
Complaints Process
- Contact our support team
- We respond within 20 working days
- Escalate to NZ Privacy Commissioner if needed
Terms of Service
⚠️ Important: By using our services, you agree to these terms which include liability limitations and dispute resolution clauses.
1. Agreement Overview
This agreement between Trust Technical Services Limited (TTS NZ) and our clients/users governs all services provided through https://ttsnz.info.
1.1 Definitions
- “Services”: Technical and scientific services we provide
- “Client Data”: Information you provide to us
- “Business Day”: Mon-Fri excluding NZ public holidays
2. Service Description
2.1 Technical Services
- IT infrastructure assessment
- Network design and optimization
- Cloud services migration
- Cybersecurity assessment
- Technical project management
- System integration services
2.2 Service Models
- Ad-hoc: One-time projects
- Retainer: Ongoing support
- Consultancy: Advisory services
- Emergency: Critical response
3. User Obligations
3.1 Your Responsibilities
- Provide accurate information
- Maintain account security
- Cooperate in service delivery
- Comply with all laws
- Pay invoices on time
3.2 Prohibited Actions
- Reverse engineer our tools
- Share credentials
- Use services unlawfully
- Attempt unauthorized access
4. Intellectual Property
4.1 Ownership
- Our IP: Methodologies, tools, templates
- Your IP: Your business data
- Work Product: Varies by service type
4.2 License Grants
We grant limited licenses for internal business use only. You may not:
- Resell our materials
- Remove copyright notices
- Use deliverables to compete with us
5. Liability Limitations
Important Legal Notice: This section limits our liability as permitted by NZ law.
5.1 Liability Caps
- Maximum liability: Amount paid in prior 12 months
- Per incident cap: NZD $50,000
- Annual cap: NZD $100,000
5.2 Excluded Damages
We’re not liable for:
- Indirect/consequential damages
- Loss of profits
- Data loss (unless gross negligence)
- Third-party claims
6. Dispute Resolution
6.1 Governing Law
New Zealand law applies, specifically:
- Contract and Commercial Law Act 2017
- Consumer Guarantees Act 1993
- Fair Trading Act 1986
6.2 Resolution Process
- Negotiation (20 working days)
- Mediation (AMINZ)
- Arbitration (Auckland)
- Litigation (NZ courts)
7. Termination & Suspension
7.1 Termination by You
- Ad-hoc: Before commencement, no penalty
- Ongoing: 30 days’ written notice
- Immediate: For material breach by us
7.2 Termination by Us
- Breach of terms
- Non-payment
- Unlawful use
- Insolvency
Contact Information
Trust Technical Services Limited (TTS NZ)
Registered Office: Salas, 20 Roslyn Farm Street, Ramarama, Drury, 2579
Business Number: 9429053014481
Email: support@ttsnz.info
Website: https://ttsnz.info
Office Hours: Monday – Friday, 9:00 AM – 5:00 PM NZST
© 2025 Trust Technical Services Limited. All rights reserved.