Workflow Automation
One place for every lead
The repetitive parts of your business, done by Pwoli — around the clock, set up by us.
Built by the same Auckland engineering team that designs PCBs, embedded firmware and test-and-tag programmes.
Every business runs on a hundred small repeated tasks
Repeating tasks
Reply, log it, send the form, book the time, chase, invoice — the same sequence, dozens of times a week.
Technical overhead
Off‑the‑shelf automation tools need someone technical to build and babysit them.
Fragile knowledge
When the one person who understands the setup leaves, it breaks.
Built for you, not by you
We map the sequence
In the setup session we write down what happens after an enquiry, a booking, a job, a signature.
We build the workflow in Pwoli
Triggers, AI steps, emails, SMS, bookings, documents and pipeline moves are wired together.
It runs; we keep it tuned
You see the results in the CRM; changes are a message to us, not a rebuild.
What a workflow can do
Triggers from anything Pwoli sees
Form, chat, email, social message, booking, document signed, invoice paid.
AI steps
Read, classify, draft, summarise, decide the next action.
Actions
Send email from your own address, send SMS, offer a booking, create a document, move a pipeline stage, notify a team member.
Industry rules
NZ or Australian (state‑aware) setup decides which steps and fields apply.
Schedules
Lifecycle sequences over days or weeks, not just instant replies.
Done‑for‑you changes
Tell us, we adjust.
What you actually see
A visual of a workflow in action.
- Form submitted → AI classifies → Reply emailed → SMS confirmation → Booking offered → Pipeline updated
Set up for how your industry works
Every industry pack ships with its own default workflows.
Questions we get asked
Do I need to learn an automation builder?
No. We build and maintain every workflow for you.
What if a step needs a human?
Workflows can pause and hand to a person — e.g. approve a quote before it sends.
Can it talk to the tools I already use?
Pwoli connects to email, SMS, Facebook and Instagram, your website and calendar as standard; ask us about anything else in the demo.
Tell us the task you hate. We'll automate it.
Bring one repetitive process to the demo.