Smart Bookings

AI CRM · Pwoli

One place for every booking

Appointments, jobs, rooms, tables and classes booked by customers — and by AI — straight into one calendar.

Built by the same Auckland engineering team that designs PCBs, embedded firmware and test-and-tag programmes.

The problem

Bookings live in three places and clash anyway

Three front doors, three diaries

Phone, website and messages all book into different places.

Two people, one diary

Double-bookings happen when two people hold the diary.

A time is not a thing

Some businesses book a time; others book a thing — a room, a table, a studio — and a plain calendar can't tell the difference.

How it works

One calendar, many front doors

We set up your calendar

Staff, services, durations, hours, and inventory where it applies.

Customers book

From your website, a link in an email or SMS, website chat or AI Voice.

Pwoli confirms and reminds

Confirmation by email or SMS, reminders, re-booking on no-shows, all logged on the CRM record.

Key features

What bookings cover

Time bookings

Appointments for a person: dental, vet, GP, salon, consultations.

Inventory bookings

Hotel rooms, restaurant tables and gym studios, with capacity, so two bookings can share a time without sharing the thing.

Trade jobs

Site visits and job slots with address and notes.

Confirmations and reminders

Sent by email and SMS.

Bookings from chat and voice

AI can offer the next available slot.

Client portal

Customers see and change their own booking.

Inside Pwoli

What you actually see

One calendar showing today, tomorrow and the slots still open.

  • Every booking lands on one record
  • Inventory and time side by side
  • Confirmations sit with the booking
Industries

Set up for how your industry works

Booking rules differ by trade — we set yours up before the demo.

FAQ

Questions we get asked

Does it sync with Google Calendar?

Pwoli uses its own calendar and connects to your existing calendar during setup — ask us about yours in the demo.

Can customers cancel or move a booking?

Yes, through the link in their confirmation or the client portal, within the rules we set for you.

What about rooms, tables and studios?

Those are set up as inventory with capacity, not just time slots — built in for hotels, restaurants and gyms.

Let customers book without calling

We'll set up your calendar in the demo.